Refund policy

Returns are accepted within 14 days of delivery for either an exchange or refund.

All orders undergo strict quality control inspection prior to dispatch. For accuracy and transparency, packed orders are recorded before shipment.

Eligibility

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition
• With all tags attached
• Returned in original packaging

Return shipping

We do not offer free returns. Return shipping costs are the responsibility of the customer unless the item received is confirmed as faulty.

How to start a return

To initiate a return, contact support@toussaints.co.uk, stating your order number and the reason for return in your email. We will respond to your email within 24 hours.

Refunds

Once received and approved, refunds are issued to the original payment method. Original shipping charges are non-refundable.

Toussaints World reserves the right to refuse any return that does not meet these requirements.