Help Center

A working day is classed as any day from Monday to Friday where there is no public holidays.

Our process and dispatch times vary depending on your location, UK orders a processed within 1-2 working days and then shipped (2-3 Working Days). The same processing times apply for EU and USA, however the dispatch times are different. Once we have dispatched, your order will be delivered depending on your location or which courier we use. 

If you are still within our dispatch window, we kindly ask you to be patient whilst we despatch your order. More information on our dispatch window can be found here. If you have not recieved your order after 14 days then please contact us through email support@toussaints.co.uk or our instagram page @toussaintsworld.

For UK deliveries we use DPD/Royal Mail. For European deliveries, we use a mixture of DPD and DHL. For all deliveries outside of Europe, we use DHL.

We offer a tracking service through email, If there are any problems with tracking then please contact us support@toussaints.co.uk