TOUSSAINTS WORLD

Help Center

Help Center

GENERAL INFORMATION

WHAT DO YOU CLASS AS A “WORKING DAY”?

WHAT IS THE DIFFERENCE BETWEEN A DISPATCH TIME AND A DELIVERY TIME?

WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?

WHICH COURIERS DO YOU USE?

HOW CAN I TRACK MY PARCEL?

CAN I HAVE MY ORDER DELIVERED TO A PO BOX?

RETURN POLICY

WHAT IS THE STATUS OF MY ORDER?

I ORDERED SOMETHING, BUT I HAVEN’T GOT AN EMAIL?

WHAT DO I DO IF I’M MISSING AN ITEM FROM AN ORDER?

CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?

I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

I’VE CANCELLED MY ORDER – WHEN WILL MY MONEY BE AVAILABLE AGAIN?

CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS?

WHEN WILL YOU HAVE AN ITEM BACK IN STOCK?

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